Last Updated: August 2, 2026

This Refund & Cancellation Policy applies to professional services purchased from HINDGO Solutions Private Limited (“HINDGO”).

Because HINDGO provides customized professional and digital services, resources and working time may be allocated shortly after an engagement is confirmed.

1. Cancellation Before Work Begins

A client wishing to cancel a service should contact HINDGO as soon as possible at support@hindgo.com.

If cancellation is requested before substantive work has begun, HINDGO will review the request and determine whether a refund is available after considering payment-processing charges, administrative work, planning already completed, resources reserved, third-party costs, and any applicable written agreement.

2. Cancellation After Work Has Begun

Once work has commenced, payments attributable to services already performed, resources committed, work completed, third-party expenses, or other non-recoverable costs are generally non-refundable.

Any eligible refund for the unperformed portion of services will be determined based on the circumstances of the engagement and applicable written terms.

3. Completed Services

Payments for services that have already been completed and delivered are generally non-refundable, except where required by applicable law or otherwise agreed in writing.

4. Monthly Services

For recurring services such as:

• Social Media Management & Marketing

• SEO

• E-commerce Management

• Digital Marketing Services

clients should submit cancellation/non-renewal requests before the next billing/service period begins.

Fees relating to a service period that has already commenced may not be refundable to the extent work has already been performed or resources have been committed.

5. Website Design & Development

Website projects involve planning, design, development, technical configuration, and resource allocation.

If a website project is cancelled after commencement, HINDGO may retain amounts reasonably attributable to work already performed, resources committed, third-party expenses, and other agreed costs.

Any remaining eligible balance, if applicable, will be assessed based on the stage of the project and applicable written agreement.

6. Branding & Graphic Design

Where design concepts, creative work, drafts, or other deliverables have already been prepared, amounts attributable to such completed work are generally non-refundable.

7. Third-Party Expenses

Amounts paid or committed to third parties may be non-refundable where HINDGO cannot recover those amounts.

Examples include:

• Domain registration

• Web hosting

• Premium plugins or software

• Themes

• Stock assets

• Advertising expenditure

• Platform charges

• Payment gateway charges

• Third-party subscriptions

8. Advertising Budgets

Advertising spend paid directly to advertising platforms or already spent on campaigns is not refundable by HINDGO.

Any refund offered by the applicable advertising platform will be governed by that platform’s own policies.

9. Duplicate or Incorrect Payments

If a client accidentally makes a duplicate payment or an incorrect payment, the client should contact us promptly with the transaction details.

After verification, eligible excess amounts will be refunded or adjusted against future invoices, as appropriate.

10. Refund Requests

Refund requests should be sent to:

support@hindgo.com

Please provide:

• Client/company name

• Invoice number

• Payment date

• Transaction/reference number

• Service purchased

• Amount paid

• Reason for requesting cancellation/refund

11. Refund Processing

If HINDGO approves a refund, it will normally be processed through an appropriate payment method.

Processing times can vary depending on the bank, payment gateway, card network, country, and currency involved.

HINDGO will communicate the applicable refund status after the request has been reviewed.

12. International Payments

Refunds involving international payments may be affected by exchange-rate differences, banking fees, payment gateway charges, card-network charges, or other third-party costs.

Where legally permissible, such third-party charges may not be recoverable as part of the refund.

13. Service-Specific Agreements

Where a signed agreement, accepted proposal, statement of work, or other written contract contains service-specific cancellation or refund terms, those terms will apply to that engagement to the extent permitted by applicable law.

14. Contact Us

For cancellation or refund assistance:

HINDGO Solutions Private Limited

Email: support@hindgo.com
Mobile: +91 73532 03030
Website: www.hindgo.com