Shipping & Service Delivery Policy
Last Updated: August 2, 2026
HINDGO Solutions Private Limited (“HINDGO”) provides professional digital marketing, design, development, and related technology services.
1. No Physical Shipping
HINDGO primarily provides digital and professional services.
Unless expressly stated otherwise for a particular engagement, no physical products or goods are shipped to customers.
Therefore, conventional shipping charges, courier tracking, and physical shipping timelines generally do not apply to our services.
2. Services We Deliver
Our services include:
Website Design & Development
Social Media Management & Marketing
Search Engine Optimization (SEO)
Branding & Graphic Design
E-commerce Management Services
Other agreed digital marketing and technology services
3. How Services Are Delivered
Depending on the service purchased, deliverables may be provided through:
Email
Client-approved communication channels
Cloud storage/file-sharing platforms
Website or hosting environment
Social-media accounts
Advertising platforms
E-commerce platforms
Project-management systems
Other digital platforms agreed with the client
4. Service Commencement
Services generally commence after:
Acceptance of the applicable quotation, proposal, or agreement;
Receipt of the required payment/advance; and
Receipt of information, materials, access credentials, approvals, or other items reasonably required from the client.
The actual commencement date may be specified in the applicable proposal, agreement, invoice, or communication.
5. Delivery Timelines
Delivery timelines vary depending on the service, scope, complexity, client requirements, and availability of necessary information.
Estimated timelines may be provided in the applicable proposal, quotation, agreement, or project communication.
For ongoing services such as social media management, SEO, digital marketing, or e-commerce management, services are delivered throughout the agreed service period rather than through a single delivery.
6. Client Dependencies
Delivery timelines may be extended if the client delays:
Providing content
Providing website/platform access
Providing product/service information
Providing brand assets
Providing approvals or feedback
Making agreed payments
Responding to project communications
HINDGO will not be responsible for delays directly resulting from missing or delayed client inputs.
7. Website Projects
Website design and development projects may be delivered in stages, including design, development, review, revisions, testing, and final deployment.
The exact process and timeline may depend on the agreed project scope.
8. Social Media Services
Social-media services may be delivered continuously during the contracted period and can include content planning, creative development, publishing, campaign support, reporting, or other activities specified in the applicable service package.
9. SEO Services
SEO is an ongoing professional service. Activities and deliverables are performed throughout the agreed service period.
Search-engine rankings and results may change due to competition, algorithms, website conditions, and other factors outside HINDGO’s control.
10. Branding & Graphic Design
Branding and graphic-design deliverables are normally provided electronically in agreed digital formats after completion and approval, subject to applicable payment terms.
11. E-commerce Management
E-commerce management services are performed digitally on or in connection with the client’s applicable e-commerce platform and may continue throughout the contracted service period.
12. International Service Delivery
HINDGO may provide services to clients located in India and other countries.
International clients receive services digitally. No physical international shipment is ordinarily required.
13. Delivery Confirmation
Delivery may be evidenced by email, electronic file transfer, publication of work, deployment to a website/platform, account activity, reports, project-management records, or other electronic communication.
14. Delays Outside Our Control
HINDGO will not be responsible for delays caused by circumstances reasonably outside our control, including third-party platform outages, hosting issues, internet disruptions, changes in third-party policies, force majeure events, or delays caused by client dependencies.
We will make reasonable efforts to communicate material delays affecting agreed deliverables.
15. Contact Us
For questions regarding service delivery:
HINDGO Solutions Private Limited
Email: support@hindgo.com
Mobile: +91 73532 03030
Website: www.hindgo.com